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Past Meetings during 2002, see the year
of 2001
-
December
17th Agenda
at Denali, Minutes
1) Primus Integration with Remedy - by
Bo Weingaertner, Director of Technical Marketing; with silent support from
Eric Seeley, Account Executive.
- November
19th Agenda
at Denali, Minutes
1) Help Desk - Top 5 Enhancements for ARS
5.x - By Geoff Endresen
2) Planning for Next Meeting.
- September
17th Agenda
at Denali, Minutes
1) Remedy v5.1 - By Everett Carnahan
2) Entuition - Intersect for Telecom on ARS 5.0
- May
21st
1) AR System 5.0 View Forms
2) Help Desk 5.0, RSMWeb with Mid-Tier
3) AR System 5.0 Delta Training Class schedule
- see presentations here>
- April
16th .
Thanks to both IT Masters Documentation
and First Break Reporting
- The February
19th had a great
- presentation on mobile use of Remedy with Aeroprise
-Thanks to John Harris and Bryan Deforrest for hosting at SAFECO Insurance in Redmond, WA.
- The January
15th meeting introduced Mid-Tier 5.0
- Thanks to Geoff Endresen of Denali for the presentation
from RUG 2001 ARS 5.0 Powerpoints.
Past Meetings for the NW RUG in 2002 -
scheduled
done --> August, 2002
@ Denali Advanced Integration, Bellevue
Past Meetings for the NW RUG in 2002
done -> June 18th, 2002 -
Held at Denali in Bellevue
done -> May 21st, 2002 -
Held at Denali in Bellevue
done -> April 16th, 2002 -
Held at Denali in Bellevue
done -> February 19th, 2002
- Held at SAFECO in Bothell
done -> January 15th, 2002 -
Held at ATTWS in Bothell
Here are some helpful documents:
1) Remedy Reference Guide
(word document)
2) A Test
Plan Template (word document)
3) Remedy Escalation
Dispatch Matrix (word document) Other good Info
- ARSdoc
output for HelpDesk 4.0 by Geoff Endresen
-
ARSperlweb examples and Powerpoint Presentation
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