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This meeting was
held at the Denali office in Bellevue.
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Presentation
Control F1 Geoff
Revell http://www.control-f1.com/
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Been
a product since 1999
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Main goal is to reduce
onsite support costs caused in part by having to support many applications.
Expertise is scattered, and difficult to broaden.
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Product called eSupport
can increase productivity by 30 70%.
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Can help to overcome
language barriers as an issue hindering productivity.
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Security settings are
configurable, and mainly control the amount of prompting the user must do
all user actions are logged on the server.
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Supports Windows 98+, due
to using JSP as the portal.
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Uses a proprietary
chat session to interact between the script/KB and the user.
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Can use either internally
or externally stored data, and can direct users to either.
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Support process can be
configured to allow Tier 1, 2, 3, etc. different access to the different
tools and information.
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Support personnel can
work in the background while the user is working on something else.
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SSL/https is fully
supported for use through the firewall.
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Scripts can be run
against multiple clients simultaneously can be useful for training or
mass updates.
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There is a plug-in for
Remedy already built.
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Health care privacy laws
can be complied with by use of the logs.
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Presentation
Geoff Endresen Advanced External
table queries
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See
NWRUG web page for link to ppt.
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Hot Topics
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Meeting
Schedule:
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Next meeting: November 18, 6:00 8:00.
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Subjects TBD
