 |
||||||||||||
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|||||||
|
| ||||||||||||||||||||||||||||||||
|
Thanks to host Denali for sponsoring this meeting. This was the Agenda. Northwest Remedy User Group MeetingSeptember
17, 2002
Minutes v
This meeting was held at the Denali office in Bellevue. v Presentation – Remedy 5.1 – by Everett Carnahan from Remedy Ø Powerpoint presentation is available at Remedy’s support site. The URL is: http://www.remedy.com/customers/dev_community/AR_Prod_Info.htm. The release date is projected to be sometime before the end of September 2002. Ø New Features §
New field types · Currency ¨ Features conversion and Effective Date features. ¨ Combine with Web Services to keep data up to date. · Date and Time fields ¨ They are actually separate data fields, not just displaying portions of the timestamp. ¨ Arithmetic can be done on them. · Checkboxes ¨ Just like Radio Buttons, only square instead of round. · Calendar popup widget for web. (this is actually available as a Java applet for 5.0). §
Web Service capability · Works on any platform (IBM, MS, Sun). · Security is still an issue to be resolved and standardized. · Creating them is a little more involved than creating a Filter. §
Integration · E-mail – completely new mail interface ¨ Can handle attachments ¨ Handles POP3/SMTP/IMAP servers ¨ Is multithreaded, and can use multiple mailboxes and connect to multiple AR Servers. ¨ Can use HTML templates within the Remedy form. ¨ Messages to multiple users will only display at the level of the user with the lowest level of security. ¨ If a record is locked using row level access, it wil only be included if all recipients have access to it. ·
LDAP – enhanced connectivity. v Presentation – Entuition’s Intersect for Telecom by Kevin ??? Ø Full order management processing for Telecom usage Ø The product integrates Location Management, Asset Management, Circuit tracking, and Software management modules seamlessly. Ø There is a product called Work Order Manager that allows dispatching Work Orders to field tech via wireless handheld devices (i.e. Windows CE). It integrates with Intersect. Ø Integrates with Visio via VB scripts, in that the application exports the component names and their relationships into Visio, creating a diagram. § Customized and individualized (i.e. Cisco) Visio templates may be used. Ø Trouble Management (a.k.a. Order Management) is a procurement system that is every bit as detailed as the Asset and Circuit Management systems. Ø Uses ARS 5.0.x features to minimize amount of Remedy workflow required. § 120 forms § 2951 Active Links § 538 Filters § 5 Escalations § 157 AL Guides § 7 Filter Guides § 193 Menus Ø NetViz integration is in development, which would allow for more detailed drawings than is practical or even possible in Visio. Ø
All workflow other than the Visio integration is done in Remedy. v Questions & Answers: Ø
v
Hot Topics Ø Meeting Schedule: all are tentatively 6:00 – 8:00 meetings, subject to change. |
|
|