Thanks to hosts Geoff Endresen and Rick Cook for sponsoring this meeting. This was the Agenda.

1. This meeting was held at Herrick Douglass in Bellevue.
   
2. Product Demonstration - AR Experts - John Redfield and John Ellickson presented their AR Explorer tool. http://www.ar-experts.com/.
1. AR Explorer is a tool that uses Remedy APIs to assist Remedy developers in quickly finding the proper piece of workflow to solve a particular problem.
2. Allows for updating multiple objects at once.
3. Allows changing a field’s Display name in multiple views as once.
4. GUI tool allows entry of Properties, Condition, and Search Values to find pieces of workflow meeting that criteria.
5. Allows modification of multiple field properties at once.
1. Name, Execution Order, Permissions, Help Text.
6. License costs $2500 per user, who can access one server at a time.
   
3. Hot Topics
1. Geoff Endresen proposed that we put the Remedy User Group contacts database on the NWRUG server, hosted by Herrick Douglass.
1. Logins would be required, and no one would be able to access another’s information.
2. It would use HDTD’s Customer Service application to list and track NWRUG Members’ Names, Phone #s, addresses, etc.
3. We will gin up a demo to show at a future meeting.
2. Problem with arreload command causing all users to not be able to log in.
1. The user_cache and server_cache tables are involved. You must delete the server_cache file before running arreload.
2. Also, sometimes the memory cache gets corrupted, and can be reset by killing the arserver daemon and restarting it.
3. Tricia Callahan reported last meeting that some of her users were getting "No match" errors relating to Field ID 112 in 4.5.2. The problem was that 4.0x clients were attempting to access the 4.5.2 server with floating licenses, which were not recognized as having write access. The patch was released today, and is being tested.
4. The Fall product showcase will be in October, and is tentatively scheduled to be held in Olympia. The Portland RUG will be invited up to join us.
   
4. Next Meeting – June 19 @ 6:00 – 8:00 pm. at the Bill and Melinda Gates Foundation.
1. We are planning on a Crystal Reports presentation.

 
For comments or questions on this Northwest Remedy User Group website  
please email Geoff Endresen  at nwrug@geoffe.com