Thanks to Geoff Endresen at AT&T Wireless for sponsoring this meeting. This was the Agenda.


Northwest Remedy User Group Meeting

March 21, 2000

Minutes by Geoff Endresen

  1. This meeting was held at AT&T Wireless at the Redmond Town Center.
  2. NW RUG Biographies by Carol
  3. Hot Topics Discussion by Tricia
    1. Remedy Upgrade Information
      1. Remedy ARS 4.0.3
      2. No charge upgrade program to HD 4.0
      3. Last day: March 27, 2000
    2. WebCast
      1. on line seminar, presentations, and training courses you can participate in without leaving the office
      2. free web based seminars (Business to eBusiness)
        1. eProcurement: A vital component of Technology Lifecycle management
        2. Selecting the Best online catalog for your eProcurement sol’n
        3. Corp. Purchasing Cards and benefits of integrating with eProcurement and extending the IT help desk for Employee Transition Management.
    3. RUG 2000
      1. Santa Clara Convention Center
      2. June 6-8, 2000
      3. Optional tutorials June 4-5, 2000
      4. Register before April 28th and receive Early Bird Discount!
      5. Top 10 things you will learn @ RUG 2000
        1. Remedy’s vision for eBusiness Infrastructure and eCRM
        2. How Remedy has created a community of skilled consulting specialists (RAQs vs RSPC)
        3. How customers have integrated Remedy solutions with their ERP systems
        4. Best practices for a successful CRM project
        5. In’s and out of Remedy’s approval engine
        6. Cataloging alternatives for eProcurement
    4. What’s new in ARS 4.5 – Southpark!
    5. Web Enterprise
    6. Remedy Migrator
      1. Acquired from Ostream Software
        1. Development team
        2. OS Migrator product ( a companion to Remedy’s product line)
      2. Remedy will use the OS team as the foundations new development group focused on improving scalability and manageability of the Remedy Product line.
    7. Crystal Reports 8
    8. IT Master (Documenter/Navigator)
      1. Discount price!
  4. Next Meeting time/date/location
    • Location: TBD.
    • Date: 4/18/00, 6:00 p.m. to 8:00 p.m.
 

 
For comments or questions on this Northwest Remedy User Group website  
please email Geoff Endresen  at nwrug@geoffe.com